At [Farm Crush Match] ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services, website, or applications. By using our services, you agree to the practices described in this policy.
1. Introduction
At Farm Crush Match, we strive to provide an enjoyable gaming experience for all players. This Refund Policy outlines the circumstances under which refunds may be granted for in-game purchases made within our Rummy game. By using our services, you agree to the terms outlined in this policy.
2. Scope of the Refund Policy
This Refund Policy applies to all purchases made within the Farm Crush Match Rummy game, including but not limited to:
In-game currency
Game features
Memberships or subscriptions
Virtual goods and items
3. Refund Eligibility
3.1 General Conditions
Refunds may be considered under the following conditions:
You have made a purchase accidentally and have not used the purchased item or service.
You experience a technical issue that prevents you from accessing or using the purchased item or service, and the issue cannot be resolved within a reasonable timeframe.
The purchase does not conform to the description provided at the time of purchase.
3.2 Non-Refundable Purchases
Certain purchases are non-refundable, including but not limited to:
Used virtual goods or items that have been consumed within the game.
Purchases made after the expiration of any trial periods or promotional offers.
Purchases made during special promotions or sales unless explicitly stated otherwise.
Any fees related to payments processing or transaction charges.
4. Requesting a Refund
To request a refund, please follow these steps:
4.1 Submission Process
Contact Support: Reach out to our customer support team by emailing cs@mediayonder.com or
through our in-game support feature.
Provide Information: Include the following details in your request:
Your account username or ID
The date of purchase
A detailed description of the purchase and the reason for the refund request
Any relevant transaction ID or receipt
Response Time: We aim to respond to refund requests within 7-10 business days. Please be patient as we review your request.
4.2 Additional Documentation
In some cases, we may request additional documentation or information to process your refund request. This could include screenshots of the issue, proof of purchase, or any other relevant details.
5. Refund Processing
5.1 Approval of Refunds
Once we receive your refund request, our team will review the provided information. If approved, the refund will be processed based on the payment method used for the original transaction.
5.2 Refund Method
Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
Credit/Debit Cards: Typically processed within 7-10 business days.
Digital Wallets: May vary by provider; please check with your wallet service.
Bank Transfers: Processing times may take longer; please check with your bank.
5.3 Partial Refunds
In cases where partial use of the purchased item or service has occurred, a partial refund may be granted at our discretion.
6. Policy Modifications
Farm Crush Match reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website and notifying users through in-game announcements or email. Your continued use of the Rummy game after any changes signifies your acceptance of the revised policy.
7. Contact Us
For any questions or concerns regarding this Refund Policy or to initiate a refund request, please contact our customer support team:
Email: cs@mediayonder.com
Thank you for playing Farm Crush Match's Rummy game! We appreciate your support and feedback, and we are committed to providing a quality gaming experience.